Terms & Conditions

INTRODUCTION

By registering, playing, accessing or using any part of Elegantspins (“www.Elegantspins.com”) or any sub domains, website or mobile application we own or operate, you warrant that you have reviewed thoughtfully, understood and agreed to comply with our Terms & Conditions, Privacy Policy, our Cookies Policy and the other rules applicable to our gaming product available on the website.
The Terms & Conditions may also be modified periodically for any given reason which may or may not include compliance with all applicable legislations or regulations. An updated version of our Terms & Conditions will be available on the Website, if after such changes take effect, you decide to continue playing, visiting or using any part of the website you are deemed to accept all changes to our Terms & Conditions.
www.Elegantspins.com and all its subdomains are operated by a company registered under the laws and legislations of Belize.
References to "you", "your", "customer", "user" or "player" shall refer to anyone registered client of the website and/or using the website and/or its services.
Reference to "games" shall mean Casino, Live Casino, Sports book, cards, and all different games that are, have been or will be available on the website.
Elegantspins casino reserves the right to feature and take away and modify games from the website at its own discretion.

YOUR account

Legal requirements

Reference to the "account" shall mean an account registered by you in the website. By registering an account, you declare that you are over 18 years old, or of legal age as stipulated within the laws in the jurisdiction or governance of your residence it is your sole responsibility to understand whether or not the services offered on the website are legal within the country of your residence. Individuals under the age of 18 are not allowed to use the website and/or any of its services.

Registration of account

In order to play and/or bet on any game, and/or deposit funds, you are required to register the account on the Website.
To register an account, you will be required to give complete, truthful and up to date information such as mobile number, email address, username, password and any additional information or documentation requested at the moment of registering or at any given time.
You are not a resident in UK, Australia, India, Iraq, Iran, Holland, Democratic People's Republic of Korea, Syria, Singapore, Curacao and any other country which may prohibit the offering of online gambling to its residents or to any person within such country. To check eligibility of your country or for updated countries list, Please reach us on Live chat support@Elegantspins.com.
The account information selected by you, such as username, password and any other details are only presented to you, and cannot be shared with any third party, the website and/or its employees will not be held liable for any abuse or misuse of your account due to your revealing of your account information, whether or not intentional or accidental. The Website and/or its employees will never ask you for your password or any tip related to your password.
Employees, former staff, suppliers or any direct relatives of any of the previously stated are not allowed to register any account on the Website and cannot take advantage of any of our services, promotions or material available on the Website. Violation of this rule will lead to the permanent closure of the dishonest account; therefore, any winnings derived from such activities will be forfeit and all deposits if any returned to the account holder.
You cannot transfer, sell, or give away your account to any third person, this prohibition includes the transfer of any assets useful of any kind, together with however not restricted to possession of accounts, winnings, deposits, bets, rights and/or claims in reference to these assets, legal, commercial, or otherwise. The prohibition on aforementioned transfers conjointly includes but is not restricted to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or the other third party, company, natural or legal individual, foundation and/or association in any means form or kind

First Withdrawal KYC Policy

First withdrawal is subject to KYC document submission, wherein certain document copies would be required to verify your identity.
We may also subsequently ask for these copies at random to ensure the security of your account.
KYC documents would include:
- The front and back of your driving license or any other official government-issued photographic identification.
- Selfie with any of the above identification card
- Your utility bill (for example gas, electricity, water or telephone) with your name and the address you have registered with us.
For Card deposits :
- The front and back of any credit or debit cards that were used to make a deposit at the Casino.

Account Problems

If for any reason you forget your password, or suspect someone else is in possession of your password, or believe any player is taking an unfair advantage through cheating and or collusion, you need to report these suspicions to us.
We reserve the right to declare any bet or dealing void fully or partially if we find details that would hold it obvious any of the subsequent circumstances have occurred or are occurring:
- The account holder or individuals related to the account holder could directly or indirectly influence the results of a user.
- The account holder and or individuals related to the account holder are directly or indirectly avoiding the foundations of the Website;
- The results of an event or the bet have been directly or indirectly stricken by criminal activity;
- The percentages of an event have considerably been modified with reference to a public announcement in respect to the event;
- Bets have been placed that would not have been accepted otherwise, but they were accepted during periods when the Website have been affected by technical problems;
- Due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and or accepted due to this error.
Once an account or player has been suspended for any given reason, we reserve the right to shut down further accounts registered trying to avoid the previous suspension and/or any account found related by details, devices, address, payment methods or any relevant details tying the group of accounts together, we also reserve the right to disclose any possible method for the detection of such accounts, violation to any suspension will automatically void or cancel all bets and transaction at our discretion.
We provide two-factor authentication (2FA) as further protection from unauthorized use of your account. You are liable for keeping your login information confidential and ensuring it cannot be accessed by another person or group.

By registering the account on the website you undertake, declare and warrant that:

You are over 18 years old, or of majority of age as stipulated within the laws in the jurisdiction or governance of your residence; otherwise, you are not allowed to participate in the games offered on the Website
You may use this website and your account entirely and completely for the aim of your real participation within the games and not for any alternative operations; your participation within the games is strictly in your personal non-professional capability for exclusively for recreational reasons.
You participate within the games on your own behalf and not on behalf of any other person;
You are not a resident in UK, Australia, India, Iraq, Iran, Holland, Democratic People's Republic of Korea, Syria, Singapore, Curacao and any other country which may prohibit the offering of online gambling to its residents or to any person within such country. To check eligibility of your country or for updated countries list, Please reach us on Live chat support@Elegantspins.com.
The information that you just give to the Website is true, complete, and correct, any mistake or legal change should be reported to our customer support team for its modification.
It is your sole responsibility to report and the accounting for any taxes applicable to you underneath relevant laws for any winnings that you receive from the Website.
Any funds deposited in your account is not tainted with any unlawful activity and does not originate from any criminal activity.
You are aware that by participating within the games you are taking a risk of losing funds deposited in your account.
You shall not be involved in any deceptive, collusive, cheating or unlawful activity against the website or any other participant, the usage of any assistive strategies such as but not limited to software, hardware devices trying to gain advantage in any of our games will be considered cheating; therefore, if found involved in such behavior, the Website reserves the right to invalidate the games, correct them, forfeit winning derived from these activities or invalidate your account and its participation from our games.
Your account shall only be funded with money instruments that lawfully belong to your person; otherwise, your account may be suspended.
The software system, design and features used at the Website are owned by the Website and/or alternative third parties and guarded by copyright and alternative holding laws. You are solely using the software for your own recreational purposes in accordance to our Terms and Conditions and all applicable laws, rules and regulations. You obtain no rights to such assets or any other terms, design, concepts or methods by using this Website.
Games on the website ought to be played within the same manner as games played in any other environment. You shall be courteous to other players and representatives of the Website and shall avoid rude or obscene comments.

MULTIPLE accounts

You can sign up (register) and use only one account on the Website.
Only one account is allowed per player, per household and per I.P. address. If it's detected that the same player is using multiple accounts, stringent and disciplinary action will be initiated by the casino, blocking the necessary accounts and any unfair winning amounts will be forfeited accordingly.
If you register or attempt to register more than one account, for any reason, we could block or shut any or all of your accounts at our discretion. We may void all the bets that are placed within the duplicate accounts, block bonuses and gifts and void withdrawal requests. Additionally, any returns, winnings, or bonuses gained or increased throughout the duplicate account lifecycle will be confiscated.

PAYOUTS

Once the end result of a game that you participated in, becomes determined or, wherever applicable, the Website has confirmed the relevant results of an occurrence and settled the markets; all winnings will be available on your account.
If Elegantspins erroneously credits your account with winnings that you did not earn or do not belong to you due to a technical or human error or otherwise, winning amount remains as a property of Elegantspins and therefore the amount will be subtracted from your account. If before Elegantspins determines that you have got withdrawn funds that don't belong to you, while not prejudice to different remedies and actions that will be obtainable at law, the erroneously paid amount can represent a debt owed by you to Elegantspins. In an event of an incorrect credit, you are obligated to inform Elegantspins as soon as you notice.
The Website reserves the right to perform additional verification and identification procedures for any withdrawal. All transactions are checked for security reasons.
Upon requesting a withdrawal from a non-deposit bonus, a verification deposit is required, if the customer doesn't have a prior deposit.

DEPOSITS

To place bets and play for real money, you are required to deposit funds into your account. You may deposit at any time on-line by using the available deposit methods in the "Cashier" area on the website. Cash or cheques are not accepted methodology of deposit. Please note that all methods might not be available in some countries.
We settle for payments in various currencies. Any payment received by Elegantspins in a currency other than your account’s currency will be converted into the currency of your account, at the prevailing rate of exchange. Any exchange premiums will be paid by the depositing player.
The website reserves the right to follow additional security procedures and is required to get full verification of identity of its players via Know your customer (KYC), these documents may be requested at any given time, failure to comply, may result in the closure of your account.
The Website does not grant any credit for the utilization of its services
By depositing you ensure that any transaction is approved and you will not try to decline them or try to take any action to have these transactions reversed by any third party, so as to avoid any possible liability.
As a measure to prevent money laundering, a deposit made by you should be played (wagered) a minimum of once before a withdrawal can be requested. Please note that when wagering requirements are in place, then they should be met before a withdrawal is approved.
Any funds credited to players account due to any system malfunction will be removed from player's account.
The Website does not permit third party deposits (by a fan, relative, partner, better half or husband). All payments have to be mandatorily made from an account/ system or card owned by the account holder. If the third-party deposits are detected, all winnings will be confiscated and sent back to Elegantspins, and therefore, all deposit made should be returned to the rightful owner of the depositing account/credit card. If banking transfer creates any charge while making a refund to the rightful owner it will be paid by the receiver.
Threshold: Min Deposit: $20 ( for crypto), Changelly (min deposit $30)
Wallet Deposit Threshold: $5 (ie the new deposit gets reflected in the player wallet only once the real money balance is $5 or less).

BONUS RULES AND WITHDRAWALS

As a player at Elegantspins Casino, you should familiarize yourself with these general bonus terms and conditions. Every bonus offered by Elegantspins also has its own terms and conditions specific to that promotion. It is your responsibility to read and understand all of these terms before accepting any bonus or promotion on Elegantspins. Please also review the Bonus Terms Page

Bonuses are available to registered players who meet the specified criteria
Players must be of legal age as determined by the jurisdiction they reside in.
If a player has chosen to use a bonus or promotion, it is the sole responsibility of the player to ensure that any applicable playthrough requirements are met before requesting a withdrawal. Failing to meet the playthrough requirements will result in the denial of a withdrawal request
If one of the accounts in your household, or family has a bonus restriction, then the same restrictions apply to any other accounts as well.
Live dealer games are only played using real money balance. No deposit bonuses or other bonuses can be used to play live dealer games
Deposit bonuses cannot be combined with other deposit bonuses. Players are only allowed one deposit bonus in play at any time. If a player has somehow redeemed multiple deposit bonuses, both bonuses and winnings will be voided and original deposit returned to the account.
A player may not redeem a deposit bonus while a withdrawal is pending..
If not specified in the individual bonus terms, all bonuses are non-cashable, meaning they cannot be withdrawn. The amount of the bonus will be deducted from the winnings at the point of withdrawal.
The general minimum deposit for bonuses is the equivalent of $20.
All bonuses are subject to wagering requirements, which specify the number of times the deposit and bonus amount must be wagered before it can be withdrawn.
Wagering requirements may vary depending on the type of bonus, games played and the specific promotion.
Some games may contribute differently towards meeting the wagering requirements. A list of game contributions will be provided.
To redeem a deposit bonus, a player must first make a deposit. After the deposit, the player will be presented with bonuses that are available to him or her. If no bonuses are presented, the player may check the availability of bonuses by searching for that bonus’s code on the Bonus page in the cashier. If not bonuses are presented, the player is not eligible to receive bonuses at Elegantspins
To claim a deposit bonus, it must be redeemed by the player after deposit but before making any wagers. It's the player's responsibility to contact customer support for help in redeeming said bonus if they are unable to do so for any reason. Once the player starts wagering the deposit, he or she forfeits their right to claim a deposit bonus
Wagers placed in jackpot games, Roulette, Craps, Pai Gow Poker and Baccarat, are not allowed with no deposit bonuses (unless specifically stated otherwise) and do not count towards meeting the wagering requirements
When a free chip is part of a deposit bonus offer, it is counted as a whole; therefore, separate cash out or wagering criteria will only be considered as a whole including the deposit, bonus and free chips.
The Free Spins bonus code must be used within 2 days of activation/redemption
Free Spins winnings will expire in 24 hours after being credited. Also, if the player has not complied with the wagering requirements within this time period, winnings from the free spins will be cancelled or removed from the player's account.
The casino will withhold any bonus amount offered to the player from the account’s balance before releasing any qualifying cash out amount.
In case a player exceeds the maximum cash out on a coupon, then these funds will be removed whether or not the withdrawal was processed. This excess money may not be used in combination with another promotional offer or as a way to build free comp points..
Players must activate the bonus by opting in during the specified promotional period.
Bonuses may require a minimum deposit or a specific bonus code to be entered during the deposit process.
Bonuses may have an expiration date, after which any remaining bonus funds and winnings will be forfeited
The expiration date will be clearly stated in the bonus terms.
While using bonus funds, players may be subject to maximum bet restrictions. The maximum bet amount will be specified in the bonus terms.
Some games may be excluded or have reduced contributions towards meeting the wagering requirements. These games will be listed in the bonus terms.
Players may be required to fulfill certain criteria, such as completing the wagering requirements, before being eligible to make a withdrawal.
If a withdrawal is requested before fulfilling the bonus requirements, the remaining bonus amount and associated winnings may be forfeited.
Only one withdrawal request may be processed at the time; therefore, only the first withdrawal request will be processed, all other requests will be automatically canceled.
Withdrawals requested from a restricted or banned country will not be processed.
All cash outs requested by the player will go through a rigorous KYC (Know Your Customer) check by our fraud prevention, security and compliance departments to get an approval which may take extended processing periods on the first withdrawal, subsequent requests will be processed relatively faster.
Once a withdrawal has been approved, it will typically take 2 to 4 business hours for the funds to be remitted. Once remitted on our side, we are not responsible for any delays caused by bank or wallet processing times.
Withdrawal limits and time are determined by player class. VIPs and long-term customers of Elegantspins, who have gone through KYC procedures may have higher limits and faster withdrawals.
Based on player class the withdrawal limit are Daily : $2000, Weekly : $10,000
If a player deposits and doesn’t redeem a deposit bonus, player must wager 1 bet before withdrawing deposited funds. This may be frustrating to players, however, cash in and out of the casino without play can be perceived as money laundering. Elegantspins is committed to preventing money laundering at all times
If the Player has repeatedly made deposits to the Casino with the use of the Reload bonuses, and has not make deposits or bets without an active bonus in the interval between obtaining the Reload bonuses, the Casino has the right to treat this as an abuse, and can restrict or completely prohibit the Player to obtain Bonuses at the Casino at its discretion.
Any attempts to abuse or manipulate the bonus system may result in the forfeiture of bonuses, winnings, and potential account suspension.
The casino reserves the right to investigate and take appropriate action against any fraudulent activities
The casino reserves the right to modify, alter, or cancel any bonus offer at its discretion
All promotions are recorded in eastern standard time (North America), UTC 5 hours. Please take this in to account when claiming your bonuses.
The casino's general terms and conditions apply to all bonuses unless otherwise stated.
In case of any disputes, the decision of the casino management will be final and binding.
Bonus Redeem Threshold: $1 (as there is no mixing of funds, the bonus can be redeemed by the player only when the bonus balance is $1 or less)
Players are eligible for only one 'Free Spin' or 'Free Chip' withdrawal per week.
Any Free Spin or Free Chip eligible payout(s) that are older than 14 days will be cancelled and will not be eligible for processing.
Decisions regarding eligibility or exceptions will be at the sole discretion of the Customer Service Manager.
Free Spin winnings will be voided or confiscated if the player fails to meet the wagering requirements and has claimed a new Free Spin code.
Players are required to wait until their previous withdrawal request is fully processed before claiming any additional Free Spin codes.
Winnings from table games are eligible for withdrawal up to a maximum of twice the initial deposit amount.
From Clean deposit : Eligible withdrawal amount to be processed removing the clean deposit amount.
From Deposit Bonus : Eligible withdrawal amount would be processed removing the Bonus/ Deposit amount ( whichever is higher) .

account CLOSURE

To close your account, we recommend to cancel any open bets (if any) and contact our support team requesting the closure of your account. The closure of your account conveys the termination of service from Elegantspins.
If the reason behind the closure of your account is related to gambling addiction, we kindly request to inform so in your request
The compensation method (when applicable) will be at Elegantspins’s discretion.
Elegantspins reserves the right to close your account and refund the "Available to withdrawal" balance, subject to the deduction of relevant withdrawal charges, at Elegantspins's absolute discretion and without any obligation to state a reason or give prior notice.

PERSONAL INFORMATION

We abide with information protection laws in respect of the private information you provide to us. Your personal information is processed in accordance with our Privacy Policy.

FRAUDULENT BEHAVIOR

Criminal Activity In a case any irregularity (including a suspicion of attempted money-laundering or fraud) has been detected, Elegantspins reserves the right to close any accounts and/or report any criminal or suspicious activities to the relevant existing regulative or enforcement authorities. Any offender's account balances will be blocked, withdrawals will be void, deposits and winnings will be forfeited.
Collusion and/or cheating Any attempt or identified case of collusion and or cheating against Elegantspins or any of its players may be penalized with the closure of the user's accounts and forfeit the balances (including deposits and winnings) of all or any account directly involved, in cases where, an attempt to achieve a bonus of exchange information of their cards or establishing a covert agreement with different users to gain an unfair advantage. These could contain chip selling and transfer, discussing a hand throughout play, multiple users sharing a single account, soft playing or any possible fraudulent activity. Elegantspins conducts rigorous examinations of the games and investigates all connected user complaints. In addition, Elegantspins provides proactively and indiscriminately examining game plays and accounts.
Fallacious activity Once Elegantspins detects a fraudulent, unlawful, dishonest or improper activity (including usage of VPN, proxy or similar service that masks or manipulates the identification of your real location, or creating bets, wagers or poker play through a 3rd party or on behalf of a third party) on the Website, we reserve the right to ban user's account and forfeiting of the balances without providing any prior notification. In such cases, Elegantspins reserves the right to report fallacious activity to existing regulative and enforcement authorities together with however not restricted to banks, credit card firms and/or a person or entity that has the right to such information, and/or taking proceeding against such user.

LIVE CHAT

As a part of your use of the Website, Elegantspins could provide you with a conversation facility that will be constantly monitored. We reserve the right to review the chat and to keep a record of every interaction. Your use of the chat facility ought to be for recreational and coming together purposes, and is subject to the following rules
You shall not build any statements that are sexually expressive or grossly offensive, together with expressions of bigotry, racism, hatred, or profanity.
You shall not make statements that are abusive, insulting or harassing towards website, its employees or any other player.
You shall not build statements that advertise, promote or otherwise relate to other online or offline entities.
You shall not make statements about Elegantspins, the Website, or any other website(s) connected to Elegantspins that is untrue and/or malicious and/or damaging to Elegantspins.
In an even you breach any of the aforementioned provisions, Elegantspins reserves the right to restrict your access to the chat rooms, or further actions such as the immediate termination of your account. Upon such termination, Elegantspins will refund any real money funds left in your account (if any).

CRASHED & ABORTED GAMES

Elegantspins will not be held responsible for any downtime, server disruptions, slacking or any specialized or political unsettling influence. In such cases refunds may be given exclusively at the discretion of Elegantspins.
Elegantspins will not be held responsible for any harm or misfortune which are considered or charged to have emerged out of or in association with the website, counting without confinement, delays or intrusions in operation or transmission, tribulation or debasement of information, communication or lines disappointment, any person's abuse of the Site or its property or any blunders or omissions in content.
In an event of a casino system glitch, all bets may be void.
In the event a game is lost or interrupted due to failure of the framework, Elegantspins will refund the amount wagered in the game to you by crediting it to your account or, if an account no longer exists, by paying it though our approved payment methods, if you have an accumulated credit at the time the Game miscarried, a credit will be applied to your account in its monetary value, if an account no longer exists by paying it though our approved payment methods.

DUTIES

Elegantspins reserves the right to transfer or legally exchange its rights and commitments beneath the Terms. You might not transfer or legally exchange your rights and commitments beneath these Terms.

COMPLAINTS

In the case of any complaint, you can contact us at our email address support@Elegantspins.com
Elegantspins will use all possible resources to resolve all complaints or issues in a prompt manner.
If you have any suggestion in regards to any change to our site, you can contact us at support@Elegantspins.com with details of your suggestion. We will consider any possible changes and evaluate their viability. All changes will be at Elegantspins’s discretion.

AGREEMENT & ADMISSIBILITY

These Terms, the Protection Agreement, the Treats Approach and any record explicitly alluded to in them and any rules or rules posted on the Site constitute the whole understanding between you and Elegantspins with regard to this Site and spare within the case of extortion it surpasses all earlier or contemporaneous communications and recommendations, whether electronic, verbal or written, between you and Elegantspins with regard to this Website.
A printed version of these Terms and of any note given in electronic frame should be permissible in legal or regulatory procedures based upon or relate to these Terms to the same degree and subject to the same conditions as other commerce reports and records initially created and kept up in printed form.
In the event any arrangement of these Terms is held to be illicit or unenforceable, such arrangement should be severed from these Terms and all other arrangements will stay in constrain unaffected by such severance.
In case of irregularity of printed substance between dialect forms and English , the English form of the Site will prevail.
These Terms are represented by the laws of Belize and the parties concur to the ward of the Belize courts and to the rules of intervention in agreement with pertinent law.

COPYRIGHT

We are the sole proprietors of the trademark Elegantspins and the Elegantspins symbol. Any unauthorized utilization of the Elegantspins trademark and the Elegantspins symbol may result in prosecution.
https://www./Elegantspins.com/ is the official website address of the site owned by Elegantspins and no unauthorized utilization may be made of this URL on another site or advanced stage without our earlier written consent.
Elegantspins is the proprietor or the legitimate licensee of the rights to the innovation, program and commerce frameworks utilized inside this Website any reproduction, partial or complete, will be prosecuted.
The contents and structure of the Elegantspins's Website pages belong to Elegantspins, all rights reserved. The copyright in this Website including all text, graphics, code, files, and links belong to Elegantspins and the site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of our system do therefore not confer any rights whatsoever to the intellectual property contained in our system.
Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of Elegantspins.
You agree not to use any automatic or manual device to monitor the Website pages or any content therein.
Any unauthorized use or reproduction may be prosecuted

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